Frequently Asked Questions
Everything you need to know about our custom cartography and home decor.
How are Otto Maps produced?
Each map is printed on museum-grade 200gsm matte paper using archival inks to ensure colors remain vibrant and fade-resistant for decades.
Do the maps come with frames?
We offer both unframed prints and premium framing options in wood, metal, and acrylic. You can select your preferred framing style directly on the product page.
How long does shipping take?
Since our maps are printed to order, please allow 2-4 business days for production. Shipping typically takes 3-7 business days depending on your location.
Can I customize a map for a specific location?
Yes! Our custom editor allows you to search for any coordinate or city in the world, adjust the zoom level, and choose a color palette that matches your home interior.
What is your return policy?
As our products are custom-made to your specifications, we do not accept returns. However, if your map arrives damaged or with a printing error, we will send a replacement immediately at no cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.